Catch Custom Field Typos Before You Send
A misspelled custom field means your lead gets a broken message. That’s a bad first impression you can’t take back. Now, valid custom fields stand out in Messenger, campaigns, templates, quick replies, call scripts, voicemail, and workflows. Invalid ones are highlighted in red, with a hover tip explaining why. Even better, type < and pick […]
Never Lose a Lead to a Dropped Call
You’ve got a motivated seller on the line. The last thing you need is choppy audio or a dropped connection. Now, you won’t get either. Hear Every Word Your calls now sound better automatically. We’ve added a Call quality setting and switched every account to Auto, so you get the clearest audio your connection can […]
Start Calling During 10DLC Registration
Submitted your Brand registration? You don’t have to sit and wait. Place 1:1 calls on your messaging numbers while your brand is in review, and buy more 10DLC numbers from the Messaging campaign setup so they’re ready the moment you’re approved.
New and Improved Search
Until now, search covered names and phone numbers. Now, it also covers addresses, emails, parcel details, and every custom field you’ve set up. And when you already know what you’re looking for, you can point search at a single field instead of the whole contact. A search field that looks where you point it Click […]
Better media sending
Attaching media is more predictable, and you can see what it costs while you build the message. Attachments accumulate. Adding another image adds it to your selection instead of replacing it. Cost as you build. The counter switches to MMS and updates as attachments come and go, so you know the cost before you send […]
More room to say it
Message limits went up across the app. They differ by surface, because each one gets used differently: 1:1 conversations: 10 segments, up from 2. Applies in Messenger, Contacts chats, and workflow messages. Quick replies: 5 segments, up from 2, with a heads up if one runs long. Message templates: 3 segments, up from 2, with […]
Account Structure
If you run more than one brand, you have been juggling more than one login. Separate credentials, separate tabs, and a sign-out every time you need to check on another business. With our new multi-account structure. Link all of your brands under one account, see them together, and move between them without signing in and […]
Advanced Lead Filtering
Every Messenger page features a single, unified Filters panel. You can easily combine multiple parameters to drill down into your leads: Include or exclude specific labels Filter by response date, area code, or marketing campaigns Sort by groups, favorites, or closed deals
One-Click Saved Lead Lists
Build a filter that perfectly targets your hot leads and save it. Saved filters now live in your left-side menu. Build it once. Use it forever.
Faster Responses with Quick Replies
Macros have a new name and a better experience: Quick Replies. These are the same time-saving snippets you use to respond to motivated sellers, but with the power-user controls you’ve asked for: Drag to reorder: Arrange replies in the exact order you use them. Bulk actions: Select and delete multiple replies at once safely. Refreshed […]