Skip to content

👋 How can we help you today?

SC’s expert customer support team is ready and excited to help.

Creating a Macro in Messenger

Written by Mariia

Updated 1 month ago

Macros are the canned responses you can use for answering your leads in individual conversation threads (Please do not confuse them with Message templates you can use in campaigns).

To add a macro, follow these steps:

  1. Go to Messenger and click on Macros in the bottom-left corner of the screen

2. Click Add New Macro

3. Enter the name of the Macro. Keep in mind that it has a 25-character limit and must be unique.

4. Enter the message. The message has a 320-character limit and must be at least 3 characters long. Note, if you create a message longer than 160 characters, it’ll be sent in 2 SMS.

Pro Tip: You can use custom fields to integrate mapped data from your uploaded groups into your macros. Use ‘<‘ to populate field options, and then select the desired field from the drop-down list.

Note: <Address>, <City>, <State>, and <Zip> fields correspond to the ‘Property address,’ ‘Property City,’ ‘Property State,’ and ‘Property Zip’ headers mapped in your groups.

5. Click Save Macro

To Edit a Macro, go to Macros in the bottom-left corner of the Messenger screen and click on the small ‘pencil’ icon to the right of the macro’s name

Edit the content and hit Save Macro to save the changed macro.

To Delete a Macro, go to Macros in the bottom-left corner of the Messenger screen and click on the small ‘trash can’ icon to the right of the macro’s name and confirm deleting by selecting Delete on the pop-up screen

One Platform.
Seamless Workflow. Massive Conversion

Get everything you need to communicate with your customers individually or send thousands of messages at once. Sign up for a free trial today and get 7 days access to all our features.

Start your 7-day free trial